Everything You Need to Know

  • Our first session is designed to be gentle, collaborative, and entirely unhurried. We will discuss what brings you in and what you hope to work toward, focusing primarily on establishing a secure therapeutic alliance rooted in emotional safety.

    It is also a chance for us to determine if we are a good fit. We will touch on the evidence-based modalities I draw from so you can see if my style aligns with your needs and personal comfort. You set the pace, there is no expectation to delve into painful details right away.

  • You are always in control of what you share and the pace at which we move. Deep healing does not require reliving painful details before you feel ready and emotionally safe.

  • There is no set formula or fixed number of sessions you must commit to. Healing happens at your own pace, guided by your unique psychological plasticity—your mind's natural ability to adapt, process emotions, and create meaningful change.

    Every journey is different, so we keep the process open, gentle, and centered on what feels right for you:

    • No lock-in packages: We do not believe in minimum session requirements or pre-paid bundles.

    • You decide as you go: At the end of each session, you decide whether and when you would like to meet again.

    • Gentle guidance: If you are ever unsure about your next steps or how to pace your sessions, we are always here to share our honest recommendations to help you make the best choice for yourself.

  • Yes, everything you share is strictly confidential. The only exceptions are when there is a clear and imminent risk of harm to yourself or others, or where disclosure is legally required under Singapore law.

  • If having a loved one present helps you feel more comfortable during the initial consultation, they are welcome to join. However, to keep the focus entirely on your personal space, individual sessions are typically conducted one-on-one.

  • Living Waters Therapy is not an emergency or immediate crisis intervention service. If you are experiencing distress or having thoughts of self-harm, please reach out immediately to 24-hour crisis services:

    • Samaritans of Singapore (SOS): 1767

    • Mindline Support: 1771

    • IMH Emergency Helpline: 6389 2222

    • Or visit your nearest hospital Accident & Emergency (A&E) department.

  • You can schedule your session directly through our Booking Page. Simply choose the session format you need, pick a date and time that suits your schedule, and follow the simple prompts to reserve your slot.

    Once your appointment is confirmed, you will receive a confirmation email with all the details for our time together. If you have any questions beforehand or would like to reschedule, you can reach out directly to us at info@livingwaterstherapy.io.

  • Both options are available:

    • In-person sessions: Held in quiet, confidential consulting rooms centrally located in the City Hall / North Bridge Road area. The exact room details and arrival directions will be sent to you via email 24 hours prior to your scheduled session.

    • Online sessions: Conducted via a secure, encrypted video platform, allowing you to connect comfortably from your own private space.

    • Chemistry Check Consultation: 20 minutes — Complimentary

    • Online Therapy Session: 50 minutes — $150.00

    • In-Person Therapy Session: 50 minutes — $185.00

  • We accept PayNow and direct bank transfers. A small deposit is required upon scheduling to confirm and hold your slot, with the remaining balance settled after your session is completed.

  • While we do not process direct billing with insurers, we can provide an official receipt or proof of attendance that you may submit to your private insurer or corporate wellness plan for reimbursement.

  • We understand that unexpected life events happen and schedules may need to shift. Because session slots and therapy rooms are reserved specifically for you, we kindly ask for advance notice if you need to reschedule or cancel:

    • Complimentary Chemistry Check: Please give us at least 24 hours' notice so we can release the slot to someone else waiting for support.

    • Online Sessions: Please provide at least 24 hours' notice. With sufficient notice, your $10 deposit can be refunded or rolled forward to your next appointment. For cancellations made with less than 24 hours' notice, the deposit will be forfeited.

    • In-Person Sessions: Please provide at least 48 hours' notice to allow us to cancel the consulting room booking. With sufficient notice, your $35 deposit can be refunded or rolled forward to your next appointment. For cancellations made with less than 48 hours' notice, the deposit will be forfeited.

  • Yes, we do work with teenagers and youths.

    If a young person feels safer or more at ease having a parent or caregiver present in the room, they are very welcome to attend. However, to ensure the therapeutic space remains truly safe and effective for the young person, we ask that parents or caregivers join in a supportive capacity only. Our focus, attention, and dialogue will remain centered entirely on the youth and their personal experience.

  • Sessions are available in English.

  • While the name Living Waters reflects a spirit of renewal and restoration, our therapeutic approach is grounded in evidence-based care. We respect and welcome individuals of all faiths, spiritual backgrounds, and secular perspectives. If faith is an important part of your life, we can integrate it into our work; otherwise, our sessions remain entirely secular.